This special promotion is being offered with the following terms and conditions:
If you have questions about this shipping offer, please contact us at customer-service@informit.com.
| Shipping | Carrier | Restrictions | Processing Time | Shipping Time | Cost |
|---|---|---|---|---|---|
| ShippingStandard Ground | CarrierUPS | RestrictionsU.S. Only. Add 1 day shipping time for Alaska and Hawaii | Processing TimeUsually within 24 hours during regular business days | Shipping Time3-8 business days | CostFree! |
| Shipping2nd Day | CarrierUPS | RestrictionsU.S. Only. Add 1 day shipping time for Alaska and Hawaii | Processing TimeUsually within 24 hours during regular business days | Shipping Time2 business days | Cost$13.00 USD Flat Rate |
| ShippingOvernight | CarrierUPS | RestrictionsU.S. Only. Add 1 day shipping time for Alaska and Hawaii | Processing TimeUsually within 24 hours during regular business days | Shipping Time1 business day | Cost$23.00 USD Flat Rate |
| ShippingInternational | CarrierUPS International |
RestrictionsInternational Customers | Processing TimeUsually within 24 hours during regular business days | Shipping Time3-8 business days | CostVaries by country: $50.00 USD Flat Rate + Import Duties, Taxes and/or Brokerage fees |
Orders submitted prior to 11:30 AM ET on business days usually ship the same day.
If shipping to an APO/FPO please select AA, AE or AP as your state and enter APO or FPO in the city field. Shipments to APO/FPO addresses can only be shipped via U.S. Priority Mail. Delivery may take as long as 4 to 5 weeks. Priority Mail is a non traceable service and does not have guaranteed delivery times. Priority Mail is free.
If your order is shipping Internationally (outside of the U.S.) it may be subject to import duties and taxes, which are levied once the package reaches the destination country. InformIT has no control over these charges and cannot estimate what they will be. Any charge that might be incurred is the customer's responsibility. For further information please contact your local customs office.
There may also be one or more possible reasons that this site is unable to offer international shipments and eBook sales in specific countries, including but not limited to United States embargo laws, international distribution rights, international laws, and high fraud patterns.
Please note that we are unable to ship to P.O. boxes.
We will notify you if one of your selections is on backorder, and retain this back order for out of stock products for 30 days. If the product is not back in stock after this period, we will cancel the item(s) on backorder and you will receive an email confirmation of the cancellation. If the product is back in stock within 30 days, we will fulfill the original order. Note that if only part of your order of multiple products is out of stock, the in-stock items will be shipped right away.
You can always cancel your order while you are waiting for it to get back in stock. Simply email your request to customer-service@informit.com. Please be sure to include your order number with your request.
Important note: Your bank/credit card account statements may display both a pre-authorization charge and the finalized charge at the same time, depending on the bank and the timing of your order. This is merely a temporary duplicate listing, but not a duplicate charge. Rest assured, these line items refer to the same transaction, and the pre-authorization line will drop off your credit card's recent transaction history within a few business days after the finalized charge is processed.
InformIT is required to collect state sales tax for orders shipped to most states.
This site cannot process tax-exempt purchases. Please contact Customer Service at customer-service@informit.com for assistance in placing a tax-exempt order on your OASIS account.
When you purchase an eBook from InformIT.com, you will receive a link in your Order Confirmation email to to access the eBook via your Account page. Read our Watermarked FAQ.
Electronic Goods. eBooks, digital audio, digital videos or other digital goods may not be returned for a refund. We do not offer a refund policy because it is impossible to return a digital good.
Physical Goods. If for any reason you are not satisfied with your purchase, you may return your book(s), unopened CDs, unopened DVDs, or unopened software, in resalable condition with an RMA, within 30 days for a full refund. Products should be shipped prepaid via a traceable method such as UPS. Please affix the barcode that comes with the RMA to the outside of the package. To request your RMA, please email your request to customer-service@informit.com. Returns received without an RMA will be rejected. Customers are responsible for return shipping fees for any return received without an RMA.
Return merchandise to:
Pearson Returns Facility
5536 West 74th Street
Indianapolis, IN 46268
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